CONSUMER RIGHTS - REVIEW - CANCELLATION AND REFUND CONDITIONS

GENERAL PROVISIONS:

If you order electronically through the website you use, you are deemed to have accepted the prior information and remote sales contract presented to you.

Buyers are subject to the provisions of the Consumer Protection Law № № 6502 and the Regulation on Remote Contracts (RG: 27.11.2014/29188) and other applicable legislation on the sale and delivery of the goods they purchase.

The delivery costs, which are the delivery cost of the goods, are paid by the buyers.

Each purchased product is delivered to the person and/or organization to the address specified by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, buyers may terminate the contract.

The purchased product must be delivered entirely and in accordance with the specifications specified in the order and also in accordance with the documents such as warranty certificate, user manual, if any.

If it becomes impossible to sell the purchased product, the seller must inform the buyer in writing within 3 days from the moment he finds out of this situation. The total cost must be returned to the buyer within 14 days.

IF THE PRICE OF THE PURCHASED GOODS IS NOT PAID:

If the buyer does not pay the price of the purchased goods or cancels in the bank records, the seller's obligation to deliver the goods ends.

PURCHASES MADE WITH NON-SCIENTIFIC CREDIT CARD USE:

After the delivery of the product, if it is determined that the credit card paid by the buyer is inappropriately used by unauthorized persons and the price of the product sold has not been paid to the seller by the relevant bank or financial institution, the buyer is obliged to return the product that is the subject of the contract within 3 days at the expense of the SELLER. It must be returned to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME FOR UNFORESEEN REASONS:

If there is a force majeure that the seller cannot foresee and the product cannot be delivered on time, the buyer is notified. The buyer may request the cancellation of the order, the replacement of a similar product or the delay of the delivery until the block is removed. If the buyer cancels the order; if he paid in cash, this amount will be paid to him in cash within 14 days from the date of cancellation. If the buyer pays by credit card and cancels, the price of the product will be refunded to the bank within 14 days after this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

The buyer will check the accepted goods/services before receiving them; damaged, broken, torn packaging, etc. damaged and defective goods/services will not be accepted by the courier company. The goods/services received are considered intact and intact. BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, goods/services should not be used. The invoice must be returned with the product.

RIGHT OF WITHDRAWAL:

BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to a person/organization at the specified address, provided that he notifies the SELLER via the contact information below, he/she can exercise the right to withdraw from the contract by rejecting the goods without any legal or criminal consequences and without giving any reason.

CONTACT INFORMATION TO NOTIFY THE SELLER OF THE RIGHT OF WITHDRAWAL:

Company

TITLE/POSITION: Radi Travels Agency Limited Company

ADDRESS: July 20 mach. Nisa street number: 5/4 Merkaz/Nevşehir

E-MAIL: raditravels@gmail.com

PHONE: +905557605656

VALIDITY OF THE RIGHT OF WITHDRAWAL:

If this is a service purchased by the buyer, this 14-day period starts from the date of signing the contract. Before the expiration of the right of withdrawal, this right cannot be used within the scope of service contracts where the performance of the service begins with the consent of the consumer.

The costs arising from the exercise of the right of withdrawal are related to the SELLER.

In order to exercise the right of withdrawal, a written notification must be sent to the SELLER via registered letter, fax or e-mail within 14 (fourteen) days, and the product should not be used within the framework of the terms of "Goods for which the right of withdrawal cannot be exercised" regulated in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

The invoice of the product delivered to a third party or to the BUYER (if the invoice of the product to be returned is corporate, it must be sent together with a return receipt issued by the institution upon return. Returns of orders invoiced on behalf of the institutions cannot be completed until a RETURN RECEIPT is issued.)

Return form. Returned products must be delivered completely and undamaged with boxes, packaging, standard accessories, if any.

RETURN CONDITIONS:

The SELLER is obliged to return the entire amount and documents that are charged to the BUYER within 10 days from the date of receipt of the withdrawal notice and to return the goods within 20 days.

If there has been a decrease in the cost of the goods due to the BUYER's fault or if the refund has become impossible

The BUYER is obliged to compensate the losses of the SELLER due to his own mistake. However, the BUYER is not responsible for changes and damages resulting from the correct use of goods or products during the period of the right of withdrawal.

If the share limit amount falls below the amount determined by the SELLER as a result of the exercise of the right of withdrawal, the discount offer amount will be canceled.

GOODS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

The following goods are not subject to return: underwear, swimsuits and bustiers, cosmetics, disposable products, products that perish or expiring products, products prepared according to the BUYER's request or clearly personal needs and not suitable for return, products that are not subject to return for sanitary and hygienic reasons, goods that are mixed with other products after delivery and cannot be divided by nature, except for those provided within the scope of subscription contracts, goods related to periodicals such as newspapers and magazines, immediate fulfillment of services in the electronic environment provided Or non-material goods delivered instantly to the consumer as well as audio-visual records, books, digital content, software, data recording and storage devices, computer consumption Materials cannot be returned in accordance with the Regulations if their packaging is opened by the BUYER. In addition, it is not possible to use the right of withdrawal in accordance with the Regulations for the services that have started to be carried out with the consent of the consumer before the end of the right of withdrawal.

To return cosmetics and personal hygiene products, underwear, swimsuits, books, playable software and programs, DVD, VCD, CD and cassettes and stationery (toner, cartridge, tape, etc.), their packaging is intact, unteact and should not be used.

TIGHTENING AND LEGAL CONSEQUENCES CASE

The BUYER agrees, approves and undertakes to pay interest in accordance with the credit card contract between the cardholder and the bank and to be responsible to the bank in case of delays in paying with a credit card. In this case, the relevant bank may take legal action; It may request the BUYER to pay the costs and fees of the lawyer and in any case, if the BUYER does not fulfill its obligations under the debt, it undertakes to compensate the losses and losses caused to the SELLER due to the delay in the debt.

PAYMENT AND DELIVERY

You can pay to any of our bank accounts (TL) via bank transfer or EFT (electronic money transfer).

With your credit cards on our website, you can use online one-time payment or online installments for all kinds of credit cards. With your online payments, the amount will be debited from your credit card at the end of your order.